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From Chapter 8: Walking Into Chaos
In the final analysis, your biggest strength is to walk boldly into what often looks like chaos. Leaving your ego at the gym, listening carefully, avoiding quick decisions, knowing the deeper motivations within your staff, having a well stocked “bank account,” and using ground rules; you’re ready to be that dynamic leader that knows how to create a healthy corporate culture. You’re ready and able to avoid the liabilities of repressing the exact strengths that make good intentions and ideas into great companies. You know that each time you walk into what seems to be a difficult situation; you are really taking advantage of powerful energy points that build distinct strength in your organization.
When you encounter a highly focused energy point, stay centered upon your personal goals of transforming it into strengths and opportunities, rather than seeking a specific outcome. Stay with the ground rules – specifically for yourself as a role model. Stay with your role as a catalyst. You are not a change agent. This is not about gaining “consensus” through sheer force of personality or intimidation. The energy point is the focus of change, not your ego, and certainly not your charisma. You walk into the energy, direct the energy in positive ways, and walk out without being touched by it.
Keep asking questions and listening. Dig deeper into motivations and don’t be afraid to allow your understanding of a person’s deeper human drivers to guide you toward healthy solutions.
Differences of values, beliefs, and opinions are not chaos. They only become chaotic if they are denied, repressed, ignored, disrespected, or belittled. It is precisely at these points where egos and self interest well up to take over patience, understanding, tolerance, generosity, courtesy, and respect.
It is precisely at these points that your skill set and “bank account” will allow you the strength and insight to walk into differences, or even chaos, and transform each energy point into an opportunity to fortify the entire process.